CRM OR ERP SYSTEM FOR INDUSTRIES

CRM FOR MEDICAL SERVICES

In this fast growing world, people are getting aware of the latest technologies and ideas and try to utilize them to grow their business. A recent example we can take is of the health sector. Earlier, people have to wait for long hours to consult a doctor and was hard to maintain the record. Even in hospitals, all the OPD, IPD, and other records were not in proper sequence. But now, we come across latest application i.e. medical service portal. We at Soluzione design an Organizational Portal as we know the importance of doctors in patient’s life. Soluzione has designed its first medical portal named as ‘Medi Solz’. Our experts work for all types of subscribers like medical clinics, small hospitals and large hospitals. Our services help them to achieve NABH (National Accreditation Board for Hospitals & Healthcare) certification. We help people to get information regarding their medical procedures, medical history, medications, etc. It can easily be accessed 24*7 and gives free service delivery. Our professionals work on giving benefits to the people like-

Crm For Medical Services

Real-time dashboards for doctors and nurses with auto alert setting to get to know about their daily schedule with time and monthly appointments.

They can easily make and update their patient’s profile and can maintain their health check-up report.

Doctor’s calendar is synched with the patients scheduling chart where they can book their appointment directly according to the doctor’s availability.

Both the health provider and the patient can see their billing records.

Doctors can give online prescription to the patients, it reduces paper work and past records are maintained.

The discharge record of the patients can be downloaded with ease, which help in post operative care, quick reference and guidance for future course of action.

Crm For Not For Profit

CRM FOR NOT-FOR-PROFIT/NGOs

Not-for-profit organization works for the community and work without brining any profit to their owners. The main goal is to provide the services and products to enhance the public welfare without earning any money. To maintain internal processes and records is very tough but essential as it works for the welfare of the society. Some of the problems faced by the NGO’s are-

To maintain the record for whom they have worked for

Maintain records and grow membership

Donation records

Expenditure records

We ‘The Soluzione’ believe in resolving the issues. To overcome the situation, we design a software that helps to maintain their over-all record displaying date and time, their daily tasks etc. It helps to achieve the growth by analyzing the performance. It is a platform that helps to maintain up-to-date and secure client information with ease. With the help of CRM-

Work efficiency is improved

Hassle free information is security

It automates the process while lowering overall cost

CRM FOR EDUCATION INDUSTRY

Education is the process of imparting knowledge, skills, values, habits and developing beliefs. It plays a vital role in building an individual as a leader in various fields and helps them to become a good citizen. The schools and various institutes aim is to build the student all-rounder by providing them with a good quality education as they are the integral and interdependent part of the economy. But to run an educational institution is not an easy task. The institute has to maintain proper records like no. of admissions, records of each student in every class, examination, pass outs, scholarship details, daily entry of the students and teachers attendance, placement, alumni, etc. To resolve this problem, we have designed SolzRBM that works on Dynamics CRM to maintain the proper framework of the institutes. It helps to maintain-

Record of student’s lifecycle like their academic and recruitment report

Create the class timetable, attendance, enrolment

Crm For Education Industry

Send the messages and display the performance of the students to their parents

Maintain online fee record

Display the recruitment process

CRM FOR DIRECT MARKETING

Direct Marketing is the process through which the marketers can give information related to their goods and services directly to the customers. It is a fast and stable process as it reduces the waiting time of the marketers and allows to serve them with their services to the customers. Various brochure, pamphlets, leaflets etc. are the mediums that play an important role in carrying and achieving growth in the business as it attracts the visitors and helps to build the strong relationship between them. But to maintain the record like ‘how many pamphlets have been distributed, which area has been covered, by whom and at what time, what is the response from the customers etc.’ was difficult. To overcome this, Soluzione has developed a solution known as “Distribution Desk” which helps to maintain the daily records. It takes availability of joggers, create shifts, generate reports. It keeps all the present and past records of the company including the employee’s performance and maintains the record of the payroll with the bonus details. It covers complete sales cycle viz. Lead, Opportunity, Bookings, Invoices, Payments, etc. Here,

It helps to manage your task force and all the shifts

Task force can provide availability online and get notifications regarding upcoming shifts

Supervisor can give feedback online

All the reports are generated with ease

It can be integrated with third-party accounting software using Xero, GPS trackers, Mail and SMS applications

It gives completes sales life cycle to help you in projections and upcoming revenues

It maintain customer’s information, accounts and contacts with ease

CRM FOR TRAVELS AND TOURISM

Travel and tourism is an ever booming industry. The main aim of the tourism industry is to develop and promote various cultural sites, heritage, business and sports tourism. It is one of the rapidly growing industries. To increase the number of tourist and to provide them with better facilities is not an easy task. It requires proper guidance and maintenance. ‘Soluzione’ has created solution for the industry built on Microsoft Dynamic CRM that gives an information related to the company on a single platform to the customers.

Our experts design software with latest techniques and tools that shows booking portal, availability of a number of seats or rooms, various offers given by the company and other related information. It maintains the record of the passengers or customers with proper time. It also helps to maintain the staff’s record by displaying their time shift. With increasing number of customers, our major objective is to help our clients to maintain proper records and help them turn their leads into clients. Our experts designed it to fulfil customers present and future needs.These includes Core CRM Customization, custom entities, workflow, plugins, CRM dashboard, and Report and Custom Utilities for importing leads from multiple sources. It helped them to increase the productivity by increasing the growth of their business and to achieve the customer satisfaction.

Crm For Travels And Tourism

Crm For Event Management

CRM FOR EVENT MANAGEMENT

Event Management is considered as a creative job but it carries a lot of planning, resource identification and allocation, implementation. They have to maintain records of their clients, vendors, freelancers, speakers while maintaining orders, invoices, employee’s details, etc. Our services help to manage the things in proper order through our application build for event management. It gives a platform to both the managers and volunteer team to work together. It helps to maintain the interactions and relationship with the clients. Benefits of using Event Management Application –

On a single platform you can bring all the resources, allocate them optimally, allocate needful budget, manage staff, their calendar and events

It gives an easy access to the people as they get to know about the events their clients have attended. The event managers also get the medium to update the customers about their services and new ideas

Allotment of work to their members during various events becomes very easy

It also allows you to create ticketing, free passes and other finances in same platform

CRM FOR PROPERTY MANAGEMENT

 

The work of property management is to manage the work by focusing on tenant’s relation and maintenance. They have to maintain industrial, commercial and real-estate records. If we talk about a community, it is a difficult task to maintain the electricity bill, maintenance of collection record, water supply bill, numbers of people living in the society, number of vacant homes, entry and exit time of the unknown person and many more. It is also difficult to file a complaint of the society. For example, if a block or a particular house face a leakage problem in their house, they have to complain it to the owner. It becomes a difficult task for them to update the details of each and every person. The owner is responsible to keep the record up-to-date by preparing a separate file for it. To reduce this effort, our team has designed a solution on Dynamics CRM that helps to maintain online records of the society members. CRM plays a significant role in the property management. It allows you to keep the past and present buyer’s record under one roof. Through CRM-

Solution manages all the home owners, associations, tenants of various properties in single platform

There is a web portal for each to log complains, check status and do payments

Unified Service Desk is integrated for Customer Care Executives, immediate action

L1, L2 and L3 escalation model for Support

Case creation can be done manually, email, phone call

Complete Case management process

Dashboards for various users in CRM as well as portal

Crm For Property Management

CRM FOR FINANCIAL SERVICES

 

Financial service is a wealth management  solution for planning money matters. Financial Services is aimed to help the Financial Advisors to plan Finances and Wealth of their clients. It is aimed to get present status, their future plan and how the money needs to flow. The solution is built on Dynamics CRM and prepares Statement of Advise for their clients.

 

Through Financial Advisory CRM solution-

Crm For Financial Services

You may capture current status of the client through simple questionnaire

The future plan of the client, their vision and retirement planning is also captured

Complete details of family and their income and other inputs are taken with ease

Several calculations are run in the background

A 60 – 65 page Statement of Advise (SOA) is generated.

Besides this Customer data is maintained

Complete Sales cycle is managed with ease

CRM FOR TELECOMMUNICATION

 

Telecommunication is the medium of exchange of information through telephones (wired or wireless), optical fibre, microwave communication, satellite, radio and television broadcasting. In telecommunication industry, a series of problems are faced by the workers eg. data problem, security and fraud. Our team at Soluzione developed software based on Microsoft Dynamic CRM and external Web Portal on Window Azure that helps to deal with the problem. Our experts work to simplify, secure a centralize the information for an easy access. We help companies to increase their sales as the competitors are just click away. Our work includes-

Crm For Telecommunication

Core CRM customization such as Entities, Workflow, and Plugins etc.

Extensive SSRS reports and dashboards

Configurable Web Services for S2S integrations

Windows Azure-based client portal

Increase sales

By using CRM, the company gets the opportunity to-

Expand business

Competitive analysis

Spread the information quickly and smoothly

Reduce the risk of missing and resolving the issues of the customers

Give the immediate feedback

CRM FOR HEALTH CARE

 

Health care is maintenance or curing of health from various diseases, illness, and injury through prevention, diagnosis and treatment. The Health Care Service Providers gives the facility of care giver and face many problems while maintaining the records. The care giver may be Personal Supporter, Nurse, Alzheimer and Dementia Supporter, Attender etc. The Institute or Company which give the facility of Service Providers have to maintain the record of the care giver like whether they are certified by the government, personal details of them, his or her performance while dealing with the patient, how well the patient is recovering with the services provided by them, if he/she is getting proper medication on time, etc. To resolve this issue our professional workers developed an application named as ‘SolzCare’ which offers CRM based services to the clients. Our experts are creative thinkers who utilize new technology and efficient ways to fulfil the client’s needs. We help to record the details of the care giver including the patient’s health report under a single platform in a proper framework that improves the efficiency and working culture of the business. We support institutes in managing and coordinating health care services through CRM software.

Some of the features of SolzCare are mentioned below-

Real-time dashboard which gives relevant information

Allow to edit and update the new/past task that falls in/on an existing row

Smart scheduling with skill-based assignments

Recording of all customer interactions including phone calls, tasks, activities and appointments

It gives the facility to scan and upload the document to the share point

Easy detail capturing through questionnaire, etc.

Records are easily transferable to various other applications

Care funding estimations

Automatic reminder, alerts and scheduling features

Crm For Health Care