Optimize Resource Scheduling in Real
Time & Communicate to Customer

Transform your field Service Organization
with Dynamics 365

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Field Service CRM

Transform your business with Dynamics 365 Field Service CRM

We Offer a cohesive, wide-ranging service experience with Dynamics 365 for Field Service. We create with perfection that helps you to resolve all your service issues to make your system comprehensive which results in reduced functional cost.


Field Services CRM offers a panoramic view of the customer which leverages the technicians to view the requirements and information of the customer. It is accessible through multiple devices and can be worked in real time as well as offline. It helps to deliver best services to your customer and it will assist you to have a great onsite experience.

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Core Focal points to choose best field service management

  • Identifies and Categorizes available resources by sorting them to balance the workloads and resources.
  • Compares skills of technicians against necessities of task.
  • Recognizes geography, availability, monitoring requirements, customer preference, and service level agreement.
  • Effortlessly reallocate resources in response to deviations or emergency circumstances.
  • Numerous scheduling options from drag and drop to completely automated and optimized.

microsoft dynamics 365 field service.

Optimised your business through scheduling management

  • Elasticity in Scheduling: easily scheduling and rescheduling of resources manually or automatically.
  • Whole-in-one Package: Dynamics 365 field service provides numerous features which can reduce your efforts from hours to minutes that can easily fit more appointments in a day.

Inventory Management in Dynamics 365 field service

  • True Assistant: Assist you to reduce all your hectic tasks and manage a right resource on every call.
  • Real- time-update: when it comes to real time it directly means accuracy. Field services provides you with a great accuracy which can even be achieved in seconds.
  • Track your service stock: Field service manage inventory data for any part of the deal which comprises of stock adjustment, stock transfer and return material approval.

dynamics 365 crm field service

Field Service CRM is customer centric

  • Easy Interaction: It makes the customer interaction easy by keeping them informed of the real-time arrival of the technician and provides them with complete information of the technician with photograph and the vehicle details.
  • Flexibility in communication: Field service makes communication easy as it automatically sends text messages and phone calls to keep customer up-to-date at every phase of services.

Bridge the gap with field service management software

  • Easily resolution of issue: As soon as the issue is identified, connected field service allows a field service organisation to detect, troubleshoot and resolution of the issues remotely.
  • Eradicates customer concern: Connected field service eliminates customer concern by trying to complete self-healing repairs remotely before sending out to a technician.

crm for field service

Rupesh Pathak
Head of Operations
Queensford College, Brisbane, Australia

...We have used many RTO student management systems in the past..

David Prior
Managing Director
Priority Funding , Brisbane, Australia.

...Priority Funding Corporation Pty Ltd has been working closely with Soluzione IT Services...

Praba Manivasagar
Cashé Software Oakdale, MN

...The Soluzione team quickly understood our legacy environment and built the...

Ted Hanson
IT Director
Renodis – Telecom and Mobility Management, MN, USA

...We have been working with Soluzione for 5 years, from initial implementation through...

Soluzione helps you to make every customer engagement an intellectual one which can increase your sales eventually. With Dynamics 365 for Field Services we guide you with the Inventory management model that offers a host of innovative features. Some of the main highlights which we provide in the Field Services are syncing your Inventory and tracking the Inventory location. Another beneficial feature is that it is Device friendly which can help user to access inventory from anywhere at any time which can help you to adjust inventory automatically.

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