When you are in a business the most important credential that you carry is your customer relationships. While the organizations are busy pitching for newer customers, they also know that it is much more important to retain and keep the existing customers happy and satisfied. The existing and current customers are always more likely to give your business as they have a continued level of comfort and trust, assuming, you keep them happy.
So how do we maintain this happiness is the big question, all the organizations are working towards. The answer is simple, give them the WOW experience.
If you are a business that is in Field Service Management, you get many more opportunities to interact with the customer. This gives you more and more opportunity to either make your customers happy or upset. Now how can we grasp this opportunity and use it to our benefit is the next big concern. This can be achieved by giving your field service executives the systems that are optimized to enable them to provide the best of service to the end customer.
With CRM-Dynamics 365 field service management solutions from Soluzione IT Services, you can create a customer service story that spans multiple channels, maximizes your employees’ efficiency, and exceeds customer expectations
Field Service capabilities extend Microsoft Dynamics 365 (online) to provide a complete Field Service management solution, including service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.
Microsoft Dynamics 365 for Field Service helps you:
- Optimize your service schedule with efficient routing, resource skill matching, and reduced travel time.
- Increase first-time fix rates and on-time delivery performance.
- Enhance real-time communication and collaboration between customer service, dispatch, field agents, and customers.
Features and functionalities that set Dynamics 365 for Field Service apart:
Real time Connected field service
Dynamics 365 filed service can help solve issues before failure, identify underperforming products by looking at aggregate device data and perform “just-in-time” preventative maintenance. You can detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary. Know a problem before a customer does and prove customer satisfaction. Predict when a device needs attention, or signal when preventative maintenance is needed and improve productivity.
Optimize Resource scheduling
You can automatically schedule work to the most appropriate resource. At the same time, you can optimize to fit in as many appointments per day as possible. One can match schedules to the businesses priorities to ensure you are maximizing productivity without compromising on positive customer engagement.
Microsoft dynamics 365 for field service can enable improved productivity as well as simplified, faster scheduling.One can Schedule individuals, teams, or equipment for any type of appointment including in-house, onsite or remote. Technicians who split their time between field appointments, customer calls, and remote diagnostic appointments can easily be identified and scheduled. Scheduling unification ensures that the right resource is available for the right type of appointment.
Proactive Customer communication
Keep a customer informed to ensure the customer is updated, appointments are not missed, and enable easy customer access to service interactions.Use outbound text and phone capabilities provide automated reminders and updates to customers while an online portal allows customers full visibility into all service interactions.
Track on MAPs
Using GIS integration dispatchers can view technician’s daily turn-by-turn routes to easily add nearby appointments and understand upcoming traffic constraints, while organizations can choose any back-end GIS provider. This simplifies manual scheduling, decreases travel time between appointments, and provides better value.
Why Soluzione for Dynamics 365 Field Services Implementation
With Gold-level CRM competencies in Microsoft Dynamics CRM, Soluzione is a Dynamics 365 partner and Microsoft Cloud Solutions Partner with the industry’s best-of-breed certified resources and solutions. We will with your organization to ensure maximum adoption rates and a faster return on your investment than any other enterprise-grade field service solution.