Now the world is very well familiar with Microsoft Dynamics and many of the companies may be big or small are using CRM tool, module, software for the customer information. CRM applications are always considered for the internal system hence it is known as “System of Truth” which has several business benefits.
CRM Applications may have user’s portal which acts as the connection string between partners, customers and companies. CRM portals are medium for the people who are outside the company to engross and team them up with the company in a more expressive and instant atmosphere, strengthening an existing relationship and helping to create the new ones.
Sign up for Demo or Get a Quote
Reasons to choose Dynamics CRM Portals
- Gives more engagement: Dynamics CRM portals give more access to the user it may be the customer, employee, partner or community members which gives engagement and satisfaction to the user.
- Self Service Access: In Dynamics, there are advanced customizations to pull in content from the existing Dynamics 365 data to give the user self-service access to what is needed in dynamics 365 portals.
- Provides Multilingual Support: Dynamics 365 portals support 48 languages and out of those 48 languages the user can choose their own language and are able to access multiple languages.
Customer Self-service Portals: With the new portal capabilities in Dynamics 365 customers web experience can be totally transformed using customer self-service portal. It helps to deliver exceptional customer service which increases the customer engagement and satisfaction.
Dynamic CRM customer portal offers
- Knowledge Base articles.
- Customer self-support system where customers create their own support tickets.
- Discussion forum.
Employee Self-service Portals: Employee self-service portals are easily accessible, as information can be better accessed from the portals which increases the employee productivity and engagement. ESS portals help team to focus on the success of the customers, sales, partners and employees.
Employee Self-service portal offers
- It empowers employees by providing them a single source of knowledge.
- It is an employee self-service system making them more efficient and consistent.
Partner Portals: With the customers and employees Dynamics 365 provides the portals for the partners too which enables lead distribution, opportunity tracking and account management capabilities. It helps is capturing sales channel data from the partners.
Partner Portal offers
- It provides Opportunity registration and management.
- Help desk and case management are available.
- It offers customer profile management.
Community Portals: Robust Communities can be formed using Microsoft dynamics CRM online portal by enabling discussion forums, blogs and article creation. It provides platform for the online audience to connect and corporate which helps in community building.
Community Portal offers
- Options for Feedbacks that can be captured by using polls, comments and ratings.
- Various Corporate or multiple community blogs can be managed in a single Portal.
Custom Portals: Portals are one spot where self-service, registration and data management can be done on a same platform. Dynamics CRM portal solution is highly flexible and customizable. Very minimal set of information comes with Custom Portals with pre-defined page templates.
Custom Portal offers
- Direct interaction of the Portal solution with Dynamics data.
- Excellent extension to bridge the communication with highly configurable forms and views.
- Unique customer experience with Liquid templating capabilities.
Dynamics 365 portals emanates straight out of the box in which Soluzione can help to create exact CRM portal which fascinates the users with highly personalized portal experience. We can mould the applications with customised portals as these are highly flexible and can nurture business-enhancing operations among various audience communities with the best suited portal(s). Soluzione can guide to power up the operations to keep the audience engagement strong and fluent.
Are You Looking To Build The Best CRM?