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Transform your business with Dynamics 365 Customer Service CRM

In this rising competitive world having an intelligent customer service increase brand loyalty through effortless consumer interactions and for clients every single interaction matters. Acknowledging consumer issues faster by Dynamics 365 for customer services empowers employees to offer steady and effectual customer care. It provides advanced features and processes which helps organisation to achieve and outshines at client services.


Microsoft CRM customer care module consists of wide ranging advanced, yet convenient case management tools. Which benefits organisations to offer outstanding services to their clients. It is a build-in-intelligent client tracking system that offers faster and more modified facility to the consumers.

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Why choose Dynamics 365 Customer Service CRM

  • Know your clients with real-time view across tickets
  • Delight your consumers and your team with a seamless Omni channel experience
  • Your business is unique. Your customer service should reflect it.
  • Scale up your team with strong automation and workflows

customer relationship management software

Quick and Efficient customer services through dynamics 365

The most significant feature of customer services is that it offers instant tracking of the issue that may ascend from the client. Dynamics 365 for customer service tracks the entire procedure from the initial intake to the final resolution of the issue. Case Management is handled automatically by CRM as it generates a workflow in the background. It empowers by proper scheduling, tracking and analysing cases by resolving them efficiently.

Multi-Channel engagement with client management system

Dynamics 365 for customer management system offers personalised and consistent provision for an instant customer service whenever and wherever they need it. It enables wide-ranging service engagement across the channels on any device. It empowers agents with all the resources that helps in serving fast and effective services. It avoids the service and support issue making the clients happy.

client management system

microsoft dynamics customer service.

Proficiently Manage Cases in Customer Service Hub

Microsoft Dynamics 365 introduces new Unified Interface which is a more focused interface and layout to the specific area of the system, it was previously known as Interactive Service hub. CRM offers multiple ways to access the statistics for specific teams It is a customer service hub that is designed to streamline the day to day job. At a single place it displays all the important information and focuses on all the significant activities that needs attention.

For every organisation clients are at the utmost importance and managing that relationship is the building block of the organisation. Soluzione guides through dynamics 365 customer services to earn client loyalty by minimising consumer effort and proactively addressing the issues and to deliver more personalised and combined services.

David Prior
Managing Director
Priority Funding , Brisbane, Australia.

...Priority Funding Corporation Pty Ltd has been working closely with Soluzione IT Services...

Rupesh Pathak
Head of Operations
Queensford College, Brisbane, Australia

...We have used many RTO student management systems in the past..

Ted Hanson
IT Director
Renodis – Telecom and Mobility Management, MN, USA

...We have been working with Soluzione for 5 years, from initial implementation through...

Praba Manivasagar
Cashé Software Oakdale, MN

...The Soluzione team quickly understood our legacy environment and built the...

Dynamics 365 portals emanates straight out of the box in which Soluzione can help to create exact CRM portal which fascinates the users with highly personalized portal experience. We can mould the applications with customised portals as these are highly flexible and can nurture business-enhancing operations among various audience communities with the best suited portal(s). Soluzione can guide to power up the operations to keep the audience engagement strong and fluent.

JogPostCashé SoftwarePriority FundingAIPEQueensfordNJTC

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